If you are not satisfied with your purchase of a DoubleSight Displays Product purchased directly from DoubleSight Displays Online Store, you may return the product to DoubleSight Displays within fourteen (14) days of the DATE OF PURCHASE of the product. All returned products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and software that were delivered with the product.
A ten percent (10%) restocking fee will be assessed on any UNOPENED RETURNS during this period. A fifteen percent (15%) restocking fee will be assessed on any OPENED RETURNS during this period. In addition to the above, you will be liable for all shipping and related costs. NO RETURNS ARE ACCEPTED AFTER THE FOURTEENTH (14TH) DAY OF THE DATE THE PRODUCT WAS PURCHASED.
DoubleSight Displays recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to DSD or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.
Prior to sending your product to DoubleSight Displays, you will need to obtain a Return Merchandise Authorization (RMA) number. Please contact Customer Service at 1-888-897-8869 to make return arrangements and receive special instructions.
Our Policy regarding "Dead Pixels"
The TFT LCD panel consists of millions of small transistors. Defective transistors will each cause a missing red, green or blue dot. We follow the industry quality standard set by major LCD panel manufacturers. It is customary that some panels have a few defective transistors. These panels are not considered bad quality and you can use them without uneasiness. DoubleSight Displays considers more than seven (7) defective transistors per panel to be defective and thus eligible for repair within a three (3) year warranty period.